Last revision: 26th Feb 2024
OneCloudGame directly hosts the services, but is in no way responsible for their content and their use by Internet users. Please note that the general terms and conditions of use and sale may be modified at any time. It is therefore advisable to consult them regularly.
OneCloudGame reserves the right to suspend its operation for reasons of maintenance or other. OneCloudGame will inform its Clients on its website dedicated to incidents as far as possible, and without being held to any guarantee or indemnity and/or damages whatsoever via the Clients.
In accordance with the French Data Protection Act of January 6, 1978, you have the right to question, access, modify, oppose and rectify your personal data. Any deletion of your data can be carried out without any justification in accordance with the GDPR.
The services are delivered to the account on which the Customer has placed the order. The Customer is required to check the condition of the service or good upon delivery and to report any problems with the order within 24 hours. Furthermore, after 1 hour after receiving your service and you do not report any problem, no refund will be possible.
If we notice an unjustified abuse of resource by the Customer on the service that we make available to the Customer, we reserve the right to suspend the service for its abuse. The types of abuse that can be sanctioned at OneCloudGame are the abuse of sending unnecessary tickets to the support, the abuse of bandwidth consumption, the abuse of the use of the resources of the service made available by OneCloudGame (CPU, RAM, ...).
The Customer declares to fully accept all the legal obligations arising from the ownership of its services, OneCloudGame not being able to be sought out or worried about this for any reason whatsoever, particularly in case of violation of laws or regulations applicable to the Customer's services. OneCloudGame reserves the right to carry out identity checks at any time by requesting administrative documents (proof of address, identity card, etc.). In the event that the Customer intentionally provides false, inaccurate, outdated or incomplete identification information, OneCloudGame may result in the immediate suspension of the Customer's service(s), without notice even if the Customer does not respond within 72 hours.
The order will be executed within 120 seconds after your payment, please note that sometimes your order may take longer to arrive because there may be problems with our stocks but do not worry, we guarantee a delivery at the latest within a maximum of 24 hours. In case of unavailability of the product ordered, the Customer may request a refund only if the service is not delivered within 24 hours.
OneCloudGame is not responsible for the content disseminated by its Customers, the Customer guarantees to have the rights to disseminate the content.
OneCloudGame cannot accept the storage of data of a child pornographic, defamatory or containing illicit data, or content with video files or any other documents constituting threats or attacks on the proper functioning of the servers.
Membership to OneCloudGame is reserved for persons over 16 years of age at the time of their registration on the OneCloudGame website. However, minors under 16 years of age are authorized to register and use the services offered by OneCloudGame on condition that they have obtained the authorization of their legal representative beforehand. OneCloudGame reserves the right to request a written and signed justification at any time. The deletion of the account whose owner is a minor is made if he does not provide the documents that would be requested of him. In the present case, OneCloudGame will inform the Customer by email 24 hours before the deletion of the account.
OneCloudGame offers you various payment methods such as Stripe (Credit card, VISA MASTERCARD...), Paypal (Manual payment or subscription) and also Paysafecard. The Customer can request the withdrawal of his credit card from the customer area by simply clicking on the button provided for this purpose. Any credit balance added to the customer account cannot be refunded.
Unless expressly waived, the Consumer Customer has a right of withdrawal which he may exercise without giving any reason within 1 calendar day of the conclusion of the contract. In order for the withdrawal period to be respected, it is sufficient for the Customer to send his communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period. To exercise his